Refund & Exchange Policy

We do not offer refunds for purchases. However, we accept exchanges under specific conditions. Please read the details below.
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Exchange Policy
We accept exchanges only if the item is defective or if the item was sent incorrectly.​

• The item must be returned by mail in its original condition and packaging. For hygiene reasons, we regret that we are unable to accept exchanges for earrings that have been worn or used before.

• All exchanges will be subjected to current stock availability. 

• If your item qualifies for an exchange, you must send the item back to us within 14 working days from the exchange approval date.

To request an exchange, you can contact us on WhatsApp: +65 8083 2004 or drop us an email at: Info@gember.store along with a photo of the item. Items sent back without prior approval will not be accepted.
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Damages and Issues
Please check your order upon receiving it. If you receive a defective item, please contact us immediately with a photo of the product so we can assist you in resolving the issue.
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Non-Returnable & Non-Exchangeable Items
Certain items cannot be returned or exchanged, including:

• Custom-made items

• Sale or discounted items

If you are unsure about your specific item, please contact us for assistance.
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Return Shipping Costs​

• All returns and exchanges must be sent via registered mail with a tracking number.

• We are not responsible for any lost or damaged parcels.

• The return shipping costs will be covered by the customer.

Contact Information
For any exchange or refund enquiries, please reach out to us on WhatsApp: +65 8083 2004 or drop us an email at: Info@gember.store.

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We reserve the right to make the final decision regarding refunds or exchanges.