Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or use our services. By using our website, you consent to the collection and use of your personal data in accordance with this policy and the Personal Data Protection Act (PDPA) of Singapore.
Collection of Personal Data
We collect personal data that is necessary for our business operations and to provide you with our products and services. This includes your name, email address, phone number, and mailing address, which are collected when you sign up for an account or subscribe to our services. Payment details are processed securely through Stripe, and we do not store your full payment information. However, in cases where a refund is required via bank transfer, we may collect your bank account number to process the transaction.
In addition, we may collect data relating to your browsing activity on our website through cookies and analytics tools in the future. Such data collection will be used for improving user experience, website functionality, and marketing purposes.
Method of Data Collection
We collect personal data directly from you when you sign up for an account, subscribe to our marketing emails, make a purchase, or request a refund. In the future, additional data may be collected automatically through tracking technologies such as cookies and analytics tools.
Purpose of Data Collection
We collect and process your personal data to fulfil orders, process payments, arrange for shipping, and provide customer support. Personal data is also used for marketing purposes, including sending promotional emails and advertisements, but only if you have subscribed to such services. In the future, we may analyse browsing behaviour to improve our website and enhance user experience.
Disclosure of Personal Data
We do not sell, rent, or trade your personal data to third parties. However, we may share necessary personal data with service providers such as payment processors, logistics and shipping companies, and marketing platforms. Payment details are securely handled by Stripe. Shipping providers receive necessary details such as your name, phone number, and address to facilitate deliveries. Marketing platforms, including Meta Ads, Google Ads, and TikTok Ads, may receive limited data during specific promotional campaigns.
Protection of Personal Data
We take reasonable precautions to safeguard personal data against unauthorised access, disclosure, or misuse. Our website is hosted on Wix, which provides encryption, firewalls, and other security measures to protect user data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
Personal data is retained for as long as necessary to fulfil the purposes outlined in this policy. This includes order processing, customer support, and marketing activities. Data may also be retained for analytics purposes to improve business operations. If you wish to request the deletion of your personal data, you may contact us at info@gember.store.
Cookies and Tracking Technologies
In the future, we may implement cookies and similar tracking technologies to collect data on website usage and customer preferences. These technologies will be used to improve website functionality, personalise user experience, and support marketing efforts. Users will have the option to manage or disable cookies through their browser settings.
Rights of Individuals Under PDPA
Under the Personal Data Protection Act (PDPA) of Singapore, you have the right to access and correct your personal data, withdraw consent for marketing communications, and request the deletion of your personal data. If you would like to exercise these rights, please contact us at info@gember.store. Requests will be processed in accordance with applicable legal requirements.
Updates to the Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any modifications will be posted on our website, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we handle personal data.
Contact Information
If you have any questions regarding this Privacy Policy or the handling of your personal data, you may contact us at info@gember.store.